FAQ’s
1. Do you have any items that are ready to ship?
Unfortunately, I do not have any items that are ready to ship. All items are made to order.
2. I need an order rushed, my event is within the processing/shipping timeframe. Can you accommodate me?
Please send me a message to kreatewithkee@gmail.com prior to placing an order. Once you email me with the event & product requested specifics, I will do my best to see if I can accommodate your order, however, please know that it is not always guaranteed.
3. How can I place a custom order?
Please send me a message to
4. I forgot to include additional details when customizing an item for my order. What can I do?
Please send me a message with the missing details using to
5. What is your processing or turnaround time?
Processing times vary depending upon the item, please see specific item for processing times.
6. What is your cancellation, refund, return, exchange policy?
Refunds are only allowed within 24 hours of purchase. If it has been more than 24 hours and I have already started on your order, no refund requests will be accepted. If it has been more than 24 hours and I have not started on your order and you would like a refund, I would be happy to work with you.
If an item is delivered to the wrong address due to an error on your part or by the postal service, a complaint must be filed with USPS (I am not responsible for the package once it has been given to USPS).
Refund requests due to defective items:
- if an item arrives to the customer defective due to a shipping carrier’s mistake, no refunds/exchanges are accepted.
- if an item arrives to the customer defective due to an error on my end, I will be happy to replace the item(s). If the replacement item(s) will not arrive before your event’s date, I will be happy to issue a 100% refund to the customer.